Tracked Great Britain delivery

Where we deliver

We deliver to valid addresses in Great Britain: England, Scotland and Wales. Northern Ireland and international delivery are not currently enabled.

Delivery option and charge

Royal Mail Tracked 24: £5.99

Usually 1–2 working days after dispatch. This is a delivery aim rather than a guarantee, and some destinations may take longer.

Dispatch and tracking

Orders paid before 3:00pm Monday to Friday are normally prepared for dispatch the same working day. Orders paid after the cut-off, at weekends or on bank holidays are normally prepared on the next working day. Security checks, stock issues and exceptional order volumes may delay dispatch.

Once a parcel is handed to the courier, a dispatch email will include the tracking reference and tracking link. Tracking events are controlled by the courier and may take time to appear.

Responsibility during delivery

Amino Works Limited remains responsible for the parcel until it is delivered into the physical possession of the customer or a person the customer has identified to receive it. Please contact us if tracking is delayed, incomplete or inconsistent so we can raise the appropriate enquiry with the courier.

Delivery addresses

Customers must provide a complete and accurate delivery address. Email sales@aminoworks.co.uk immediately if a correction is needed. We cannot guarantee an address can be changed once an order has entered dispatch.

Parcels in transit or returned to sender

A parcel that is still moving through the courier network will normally be investigated through the courier before it is treated as lost. This does not affect any statutory right or remedy for late or failed delivery.

If a parcel is refused, uncollected, undeliverable or returned because the supplied address was incomplete or inaccurate, we will contact the customer after it is received back and inspected. Any redelivery charge or permissible deduction will be explained before it is applied and will not restrict statutory rights.

Delayed or missing parcels

Check the tracking link first, then contact us if the parcel has not arrived after the courier’s expected window. We will open a courier investigation where appropriate. A replacement or refund for a missing parcel can be considered once the courier confirms the parcel is lost or cannot be recovered.

Damaged or incorrect parcels

Email sales@aminoworks.co.uk as soon as possible, ideally within seven days of delivery, with the order reference and photographs of the outer packaging, delivery label and affected item. Prompt notice helps preserve courier evidence but does not reduce statutory rights. Keep all packaging until the claim is resolved.

We may ask for the product, packaging and remaining contents to be returned for inspection. Where we require a return of a potentially faulty or incorrect product, we will provide an appropriate return method. Evidence allows us to investigate but does not by itself determine the outcome. Where a product is confirmed as damaged, faulty or incorrect, we will provide the remedy required by law.

Cancellations and returns

To request cancellation before dispatch, email us immediately with the order reference. For return and refund information, including statutory consumer rights, read our Returns & Refunds policy and Terms & Conditions.

Specialist-product returns: due to the specialist nature of these products, we do not accept returns where an item is no longer required, was ordered in error or the customer has changed their mind, except where the customer has a statutory right to cancel or return the goods. This does not affect rights relating to faulty, damaged, misdescribed, incorrect or undelivered goods.